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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jeff Autry

Jeff Autry

April 21, 2026

5  out of  5
rating by Jeff Autry
"Thank you so much Courtney and Snow for helping me out. Two very gracious and wonderful employees you have there"
We responded:
"Jeff, we appreciate the excellent rating! Our team at Todd Shambo State Farm works hard to make the insurance process simple and stress-free for our customers, and it's great to hear how helpful our team members have been with you. Thanks for choosing a local business!"
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Varsha Balushi

April 21, 2026

5  out of  5
rating by Varsha Balushi
"Not if but please when you call here ask for Bridget. A true gem. Extremely knowledgeable and patient beyond words in helping understand anything and everything you need when it comes to insurance matters."
We responded:
"Varsha, thank you for your feedback and 5-star review! Our agency and team members pride themselves on being a helpful resource for our community, and we’re so glad Bridget's customer service and industry knowledge made a difference for you. Providing friendly, clear guidance on insurance needs is exactly what we strive for here in Conyers. Thank you for your support!"
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Quincy

April 11, 2026

5  out of  5
rating by Quincy
"They are a great help and they care about there customers and wants the best for them. They was very helpful and polite. And I appreciate them so much for their service and help."
We responded:
"Thank you so much for sharing this incredible feedback. Providing attentive, thorough service is something we take seriously, and it’s great to know that came through from our team. Knowing you feel supported and confident in your coverage is exactly what we aim for, Quincy. "
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Karl Weaver

April 9, 2026

5  out of  5
rating by Karl Weaver
"State Farm has always been there. Even in 1999 when I lost my son. I am glad to be back with State Farm."
We responded:
"Karl, thank you so much for your recommendation. We do truly care about our clients and I'm glad to hear that we've always been there when you needed us. We appreciate your business."
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debra dean

April 3, 2026

5  out of  5
rating by debra dean
"We love this insurance. Courtney is professional, understanding, and very helpful. Their pricing is reasonable, they accept monthly payments for fixed budgets which is helpful in my case."
We responded:
"Thanks for the fantastic review, Debra! We know insurance can be complex, so we’re happy we could make things cost-effective for you. We're here whenever you need us, and we're proud to have earned your trust."
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Sonya Spires

March 31, 2026

5  out of  5
rating by Sonya Spires
"Very impressed with Brandi , customer service was awesome . Very courteous and helpful ."
We responded:
"Thank you for your kind words, Sonya! We're delighted to hear that Brandi provided you with awesome service, and we appreciate your business. If you ever need assistance in the future, please don't hesitate to reach out, we're here to help!"
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Pamela Ward

March 31, 2026

5  out of  5
rating by Pamela Ward
"My State Farm Team is awesome!! Thanks for all you do!"
We responded:
"We appreciate your five-star rating, Pamela! It's great to know that we were able to deliver excellent service."
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David Cain

March 24, 2026

5  out of  5
rating by David Cain
"Always very helpful and courteous staff. I have been with them for over 20 years. They treat us just like family. Great team!"
We responded:
"Thank you for sharing such heartfelt feedback, David, it means a great deal to know you’ve trusted our team for over 20 years. Building long term relationships is at the core of what we do, and hearing that you feel treated like family is the highest compliment we could receive. We’re grateful for your loyalty and for the kind words about our staff. It’s a privilege to support you, and we look forward to being here for you for many years to come. "
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Joan

March 24, 2026

5  out of  5
rating by Joan
"Very satisfied with our experience, everyone is super nice & caring."
We responded:
"Thank you for your fantastic feedback, Joan! We're here to help and provide great service whenever you need it."
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Shannon Crowe

March 20, 2026

5  out of  5
rating by Shannon Crowe
"I have been with Todd Shambo’s office for I believe 20 years now. That is a long time and they have always take care of us in a professional and timely matter. Bridget and Snow are the BEST!"
We responded:
"Shannon, we’re grateful for the trust you’ve placed in our team, and it’s wonderful to hear that Bridget and Snow have consistently delivered the professional, timely support you deserve. We’re honored to continue serving you and look forward to many more years of taking great care of you."
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Paul Ampah

March 16, 2026

5  out of  5
rating by Paul Ampah
"I spoke with Courtney. She was an excellent help, I I got all the information and details I needed, with no confusion or hold"
We responded:
"Paul, thank you so much for recognizing Courtney's efforts in getting you all the information you need. We appreciate your 5-star review!"
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Danny Bartello

March 12, 2026

5  out of  5
rating by Danny Bartello
"Todd and his staff go above and beyond to help their customers. Especially Bridget Reynolds. You won't be sorry."
We responded:
"We appreciate you recommending our agency, Danny, it means a lot to us. Please don't hesitate to contact us if you need our assistance with any of your insurance needs again, we will be happy to help!"
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Dwayne Porter

March 6, 2026

5  out of  5
rating by Dwayne Porter
"Todd Shambo Statefarm are excellent, they provide great service, they care about their customers needs."
We responded:
"Thank you for the 5-star review, Dwayne! We strive to provide you with the customer care that you deserve and appreciate your feedback!"
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Coby Brandyburg

March 4, 2026

5  out of  5
rating by Coby Brandyburg
"Todd Shamboo and his staff were so polite and helpful in providing me service. Bridget went above and beyond assisting me. She was prompt, proactive, accessible, and very detailed and diligent with her communication."
We responded:
"Thank you for such a great review and recommendation. We strive to provide excellent customer service, so we are pleased to hear that you had such a great experience with our agency, Coby!"
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John Leahy

March 4, 2026

5  out of  5
rating by John Leahy
"The personnel that represent Todd Shambo, State Farm go above and beyond to help you and set your mind at ease!! They are professional, knowledgeable and so friendly. We have had the pleasure of working with Renee Kelly for years and she is outstanding!! Highly recommend to anyone that needs guidance regarding their insurance needs!! Thank you all so very much for taking such good care of us over these past many years!"
We responded:
"John, it is so great to hear positive feedback about our team member Renee. Thank you for taking the time to leave us such a glowing review!"
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Olliestine Waldon

February 23, 2026

5  out of  5
rating by Olliestine Waldon
"Brandi, was very polite and professional."
We responded:
"Thanks for the positive feedback! If you ever need assistance in the future, please don't hesitate to reach out, we're here to help!"
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wilhelmenia myers

February 9, 2026

5  out of  5
rating by wilhelmenia myers
"I spoke with Brandi Peters. In reference to my insurance premiums. She was absolutely professional and help with the issue. She resolved the issue.She was professional and helpful."
We responded:
"Our team is glad to assist you and resolve your insurance premium issue promptly. We appreciate you sharing your positive feedback about Brandi's professionalism and support."
Profile photo of Tim “Bird or Bullet” Terry

Tim “Bird or Bullet” Terry

January 28, 2026

5  out of  5
rating by Tim “Bird or Bullet” Terry
"Has always been there for me... Todd, Brandi, Jessie, appreciative!!! ALWAYS GREAT Service by this SF Office!!!!!!! So grateful once again for the Shambo Squad - ALWAYS professional, caring, goes the xtra mile. Brandi n Jess hav been there serving for 20+ years!!! Todd is ✝️errific! 💯💙🙏✝️"
We responded:
"Thank you, Tim. We appreciate your loyalty to our office."
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MICHAEL MEDDERS

January 16, 2026

5  out of  5
rating by MICHAEL MEDDERS
"This place has the best staff ever. Always willing to help in anyway no matter who it is. It’s guaranteed that you leave a message for any agent and you will get a call & or email back. I personally love the fact that a person still answers the phone every time you call and not a robot. Prices are very competitive & agents are straight forward about their policies. Keep up the great work!!!!!"
We responded:
"Thank you for such an awesome review, Michael! We’re happy to hear our team’s straightforward service stood out. A real person on the phone and clear conversations still matter, and we’re glad that made a difference for you. We appreciate your support and kind words; they mean a lot to our entire team!"
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Tamethia Brown

January 14, 2026

5  out of  5
rating by Tamethia Brown
"Dexter Moody and Renee Kelly are the BEST!!! My Mom passed and the insurance on the house was due to expire at the end of the year. Renee remained steadfast with constant reminders that we were approaching a deadline. After the tedious job of working with the mortgage company, the required documentation that would allow State Farm to underwrite me and the property, was in hand; Renee was the first contact. Renee advised Dexter Moody of my situation and then they both became my constant reminder that we had a deadline to meet. Dexter and I worked feverishly to ensure proper coverages were captured and when complete, immediatley notified the mortgage company to report the insurance renewal. It was a heavy load with a lot of stress but I was ever so grateful to unload this task with the help of Dexter and Renee. I am so grateful to Dexter and Renee from Todd Shambo's office and now all drivers in the house are insured/covered by State Farm. Awesome, professional and timely responses and attention...so very grateful!!! Thank you again Dexter and Renee!!!"
We responded:
"Thank you so much, Tamethia, for sharing your heartfelt experience! Dexter and Renee truly exemplify dedication, teamwork, and care, and we’re so glad they could support you during such a stressful time. Your trust means the world to us, and we’re grateful to have you as part of the State Farm family!"
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Lori Treadwell

January 5, 2026

5  out of  5
rating by Lori Treadwell
"Connor was incredibly helpful while preparing my policy. He was friendly, knowledgeable, and made sure all my questions were answered."
We responded:
"Lori, thank you for sharing your experience! Connor's friendly, knowledgeable approach is something we value on our team. We appreciate your trust and look forward to assisting you again."
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Robert Verbanac

December 22, 2025

5  out of  5
rating by Robert Verbanac
"Great experience with CJ giving me all the info I needed and more on my insurance policy. Thank you!"
We responded:
"Thank you for the five-star review, Robert! We’re grateful for the opportunity to protect what matters most to you."
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Love Lee

December 16, 2025

5  out of  5
rating by Love Lee
"was a walk in and Brandi took care of me was so very helpful and sweet , front desk lady was also sweet , nice atmosphere !"
We responded:
"Thank you so much for the five stars! We truly appreciate your trust and are always here to help with your insurance needs."
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Randy Martin

December 9, 2025

5  out of  5
rating by Randy Martin
"Update 12-9-25 Long time Todd Shambo State Farm client. I always have a great experience with everyone at their office on the occasion that I need to call. Today's experience was worth noting here with a 5 star review. Courtney really shined today for me. She dug deep and fixed some things where Enterprise Rental dropped the ball on their end. It cleared up some things that we needed handled. She was (and always is) quick to offer help, thorough, and anxious to help. Her energy is great just like the rest of all the staff there. I do and will continue to recommend them to family and friends."
We responded:
"Randy - Thank you for taking the time to leave us such a wonderful review. I'm so happy to hear Dexter and Courtney were able to help you out with everything. We truly appreciate your years of loyalty with our agency."
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Toni S

December 4, 2025

5  out of  5
rating by Toni S
"I just had a great experience setting up a term life policy with Carter. It was a quick and easy process!"
We responded:
"Thank you for the wonderful review, Toni! We’re so glad to hear that Carter made setting up your term life policy quick and easy. He’ll be thrilled to know you had such a positive experience. We appreciate you choosing us and are always here to help with any future insurance needs!"