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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sara Venable

June 19, 2026

5  out of  5
rating by Sara Venable
"They are always so helpful and make any process the easiest possible!"
We responded:
"Thanks, Sara! My team and I appreciate the five-star rating and we look forward to serving you again. "
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GODISLOVE&HEHASFORGIVEN

June 17, 2026

5  out of  5
rating by GODISLOVE&HEHASFORGIVEN
"Brian Fain is heaven sent. He called me to see how I was doing with my insurance quote that I inquired about weeks ago. Because of his warm personality and his great customer service skills, I decided to make a purchase today. He was very knowledgeable and honest. May I add, He was so kind and patient, I cancelled my insurance with a third party company and moved all my furniture (auto and home) in my new house (statefarm!)

Thanks to Brian on a job well done!

Best
Barbara N."
We responded:
"Thank you for the heartfelt 5-star review, Barbara! We are delighted to hear that Brian's kindness, patience, and dedication made such a positive impact on your experience. Taking the time to follow up, answer questions honestly, and provide knowledgeable guidance is exactly the level of service we strive to deliver. Thank you for sharing your experience and recognizing Brian's outstanding customer service."
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Nicole Mullis

June 14, 2026

5  out of  5
rating by Nicole Mullis
"I worked with Brian and he was awesome!! He took my call right away, was very thorough and got right back to me with a quote. It was the best quote for homeowners insurance that I received out of 6 quotes. He bundled my auto insurance and literally reduced my auto insurance as well. I signed up immediately as he saved me over a $1,000 a year on homeowners insurance. It was such a relief. Thank you Brian and State Farm for taking good care of me. Reach out to Brian today!"
We responded:
"Thank you for the amazing 5-star review, Nicole! We are delighted to hear that Brian was responsive, thorough, and able to help you find the best coverage with significant savings. It is wonderful to know that bundling your policies helped reduce your costs and brought you peace of mind. Thank you for your recommendation and for trusting our team with your insurance needs."
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Kathleen Frank

June 11, 2026

5  out of  5
rating by Kathleen Frank
"I have been with Todd Shambo's team for 3 years now for my homeowner's insurance and have been very pleased with the service and responsiveness and rates. Today, I finally initiated the review of other insurance I have with other providers to try to consolidate. I worked with Dexter M. and have nothing but praise and gratitude for his knowledge, expertise, patience, guidance and overall customer service. As a result, I moved two other policies (1 additional homeowner and 1 vehicle) to this agency. I highly recommend this team and if you get a chance to work with Dexter YOU SHOULD DO IT! He was great!"
We responded:
"Thank you for the fantastic 5-star review, Kathleen! We greatly appreciate your loyalty over the past three years. It is exciting to hear that Dexter's knowledge, patience, and guidance helped make the decision to consolidate your policies an easy one. Your recommendation means a great deal, and we will be sure to share your kind words with Dexter. Thank you for continuing to place your trust in our team."
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DEBRA JOHNSON

June 10, 2026

5  out of  5
rating by DEBRA JOHNSON
"Exceptional service for almost 10 years. My agent Kathy goes above and beyond to get me the best rates possible. Outstanding customer service and the best rates!!! This is why I have my home, auto and life insurance with them!"
We responded:
"Thank you, Debra, for your loyalty and support over the past 10 years. We are grateful for the opportunity to assist with your home, auto, and life insurance needs. It is wonderful to hear that Kathy has consistently gone above and beyond to provide outstanding service and help you find the best coverage and rates. We appreciate your trust and your kind words."
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Maria Rodgers

June 4, 2026

5  out of  5
rating by Maria Rodgers
"Conner was awesome I will recommend him and Todd Shambo"
We responded:
"Thank you, Maria, for your wonderful review! We are delighted to hear that Connor provided such a positive experience. We appreciate your recommendation and your kind words."
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Ben Harper

June 2, 2026

5  out of  5
rating by Ben Harper
"Todd Shambo is who I trust to handle all my insurance needs for my family, myself, and my business. You would be hard pressed to find a better agent or a nicer guy. 11/10!"
We responded:
"Thank you, Ben, for your outstanding review! Your generous feedback means a great deal to our team, and we sincerely appreciate your confidence and support"
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Amy Oraefo

May 22, 2026

5  out of  5
rating by Amy Oraefo
"I worked with Dexter to transition my insurance for a couple of my policies abd he made it such a seamless process. Dexter's excellent customer service and his willingness to answer my questions and explain the applicable information for my policies made the transition smooth. I highly recommend Dexter and his agency!"
We responded:
"Amy, thank you for the wonderful review! We’re so glad Dexter was able to make your transition to our agency so seamless while providing excellent customer service and clear, helpful explanations along the way. We appreciate your recommendation and your trust in Todd Shambo State Farm!"
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Jeff Autry

April 21, 2026

5  out of  5
rating by Jeff Autry
"Thank you so much Courtney and Snow for helping me out. Two very gracious and wonderful employees you have there"
We responded:
"Jeff, we appreciate the excellent rating! Our team at Todd Shambo State Farm works hard to make the insurance process simple and stress-free for our customers, and it's great to hear how helpful our team members have been with you. Thanks for choosing a local business!"
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Varsha Balushi

April 21, 2026

5  out of  5
rating by Varsha Balushi
"Not if but please when you call here ask for Bridget. A true gem. Extremely knowledgeable and patient beyond words in helping understand anything and everything you need when it comes to insurance matters."
We responded:
"Varsha, thank you for your feedback and 5-star review! Our agency and team members pride themselves on being a helpful resource for our community, and we’re so glad Bridget's customer service and industry knowledge made a difference for you. Providing friendly, clear guidance on insurance needs is exactly what we strive for here in Conyers. Thank you for your support!"
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Quincy

April 11, 2026

5  out of  5
rating by Quincy
"They are a great help and they care about there customers and wants the best for them. They was very helpful and polite. And I appreciate them so much for their service and help."
We responded:
"Thank you so much for sharing this incredible feedback. Providing attentive, thorough service is something we take seriously, and it’s great to know that came through from our team. Knowing you feel supported and confident in your coverage is exactly what we aim for, Quincy. "
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Karl Weaver

April 9, 2026

5  out of  5
rating by Karl Weaver
"State Farm has always been there. Even in 1999 when I lost my son. I am glad to be back with State Farm."
We responded:
"Karl, thank you so much for your recommendation. We do truly care about our clients and I'm glad to hear that we've always been there when you needed us. We appreciate your business."
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debra dean

April 3, 2026

5  out of  5
rating by debra dean
"We love this insurance. Courtney is professional, understanding, and very helpful. Their pricing is reasonable, they accept monthly payments for fixed budgets which is helpful in my case."
We responded:
"Thanks for the fantastic review, Debra! We know insurance can be complex, so we’re happy we could make things cost-effective for you. We're here whenever you need us, and we're proud to have earned your trust."
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Sonya Spires

March 31, 2026

5  out of  5
rating by Sonya Spires
"Very impressed with Brandi , customer service was awesome . Very courteous and helpful ."
We responded:
"Thank you for your kind words, Sonya! We're delighted to hear that Brandi provided you with awesome service, and we appreciate your business. If you ever need assistance in the future, please don't hesitate to reach out, we're here to help!"
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Pamela Ward

March 31, 2026

5  out of  5
rating by Pamela Ward
"My State Farm Team is awesome!! Thanks for all you do!"
We responded:
"We appreciate your five-star rating, Pamela! It's great to know that we were able to deliver excellent service."
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David Cain

March 24, 2026

5  out of  5
rating by David Cain
"Always very helpful and courteous staff. I have been with them for over 20 years. They treat us just like family. Great team!"
We responded:
"Thank you for sharing such heartfelt feedback, David, it means a great deal to know you’ve trusted our team for over 20 years. Building long term relationships is at the core of what we do, and hearing that you feel treated like family is the highest compliment we could receive. We’re grateful for your loyalty and for the kind words about our staff. It’s a privilege to support you, and we look forward to being here for you for many years to come.

"
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Joan

March 24, 2026

5  out of  5
rating by Joan
"Very satisfied with our experience, everyone is super nice & caring."
We responded:
"Thank you for your fantastic feedback, Joan! We're here to help and provide great service whenever you need it."
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Shannon Crowe

March 20, 2026

5  out of  5
rating by Shannon Crowe
"I have been with Todd Shambo’s office for I believe 20 years now. That is a long time and they have always take care of us in a professional and timely matter. Bridget and Snow are the BEST!"
We responded:
"Shannon, we’re grateful for the trust you’ve placed in our team, and it’s wonderful to hear that Bridget and Snow have consistently delivered the professional, timely support you deserve. We’re honored to continue serving you and look forward to many more years of taking great care of you."
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Paul Ampah

March 16, 2026

5  out of  5
rating by Paul Ampah
"I spoke with Courtney. She was an excellent help, I I got all the information and details I needed, with no confusion or hold"
We responded:
"Paul, thank you so much for recognizing Courtney's efforts in getting you all the information you need. We appreciate your 5-star review!"
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Danny Bartello

March 12, 2026

5  out of  5
rating by Danny Bartello
"Todd and his staff go above and beyond to help their customers. Especially Bridget Reynolds. You won't be sorry."
We responded:
"We appreciate you recommending our agency, Danny, it means a lot to us. Please don't hesitate to contact us if you need our assistance with any of your insurance needs again, we will be happy to help!"
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Dwayne Porter

March 6, 2026

5  out of  5
rating by Dwayne Porter
"Todd Shambo Statefarm are excellent, they provide great service, they care about their customers needs."
We responded:
"Thank you for the 5-star review, Dwayne! We strive to provide you with the customer care that you deserve and appreciate your feedback!"
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Coby Brandyburg

March 4, 2026

5  out of  5
rating by Coby Brandyburg
"Todd Shamboo and his staff were so polite and helpful in providing me service. Bridget went above and beyond assisting me. She was prompt, proactive, accessible, and very detailed and diligent with her communication."
We responded:
"Thank you for such a great review and recommendation. We strive to provide excellent customer service, so we are pleased to hear that you had such a great experience with our agency, Coby!"
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John Leahy

March 4, 2026

5  out of  5
rating by John Leahy
"The personnel that represent Todd Shambo, State Farm go above and beyond to help you and set your mind at ease!! They are professional, knowledgeable and so friendly. We have had the pleasure of working with Renee Kelly for years and she is outstanding!! Highly recommend to anyone that needs guidance regarding their insurance needs!! Thank you all so very much for taking such good care of us over these past many years!"
We responded:
"John, it is so great to hear positive feedback about our team member Renee. Thank you for taking the time to leave us such a glowing review!"
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Olliestine Waldon

February 23, 2026

5  out of  5
rating by Olliestine Waldon
"Brandi, was very polite and professional."
We responded:
"Thanks for the positive feedback! If you ever need assistance in the future, please don't hesitate to reach out, we're here to help!"
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wilhelmenia myers

February 9, 2026

5  out of  5
rating by wilhelmenia myers
"I spoke with Brandi Peters. In reference to my insurance premiums. She was absolutely professional and help with the issue. She resolved the issue.She was professional and helpful."
We responded:
"Our team is glad to assist you and resolve your insurance premium issue promptly. We appreciate you sharing your positive feedback about Brandi's professionalism and support."